FAQ

 

WHAT IS YOUR RETURN & EXCHANGE POLICY?

A: Karla's Beauty Shop has a NO REFUND policy! Once an order is placed, it cannot be cancelled or refunded! If there is an issue with your order and it is an error on our part, feel free to email us with the name on the order as well as your order number. 

MY PACKAGE WAS LOST OR DELAYED? 

A: Karla's Beauty Shop is not responsible for lost, delayed or stolen packages. If it is an issue with shipping or delivery, please contact USPS.

MY ORDER ARRIVED DAMAGED, I AM MISSING ITEMS OR SOMETHING IS WRONG.

A: We're sorry to hear that your order did not arrive as expected. Please email us a photo of your damaged or missing items and a screenshot of your package slip so we can further assist you.

HOW CAN I CONTACT YOU?

A: E-MAIL: info@karlasbeautyshop.com or beautyshopkarla@gmail.com